We accept all major debit and credit cards through our secure online checkout. At this time, Cash on Delivery (COD) is not available. All transactions are processed in Pakistani Rupees (PKR) and are secured via SSL encryption. We do not store your card information on our servers.

Order modifications or cancellations may be accommodated if your request is made within 12 hours of placing the order and before the item has been dispatched. Once an order has been shipped, it cannot be cancelled. To request a modification or cancellation, please contact us immediately at support@noriemahra.com.

Yes. Our website uses industry-standard SSL (Secure Socket Layer) encryption to protect all payment data during transmission. We do not collect, store, or process card details directly — all payments are handled through our certified payment gateway in full compliance with applicable data security standards.

Yes. An order confirmation email will be sent to the address provided at checkout immediately after your payment is processed. If you do not receive a confirmation within 30 minutes, please check your spam folder or contact us at support@noriemahra.com.

Yes. We deliver to all major cities and towns across Pakistan via registered courier service. Delivery typically takes 3 to 5 business days from the date of dispatch, depending on your location. Remote or rural areas may experience slightly longer delivery times.

All orders are carefully packaged to ensure your items arrive in pristine condition. We take pride in our presentation, and every package reflects the care and quality associated with the Nori e Mahra brand.

Once your order is dispatched, you will receive a tracking number via email or WhatsApp. You can use this number to monitor your shipment status through the respective courier’s website. If you encounter any difficulty tracking your order, please reach out to us at support@noriemahra.com.

In the unlikely event that your order is lost or arrives damaged, please notify us within 48 hours of the expected delivery date by emailing support@noriemahra.com with your order number and, where possible, photographic evidence of the damage. We will investigate the matter with the courier and work to resolve it promptly.

We offer a 7-day return window from the date of delivery. Items must be unused, unwashed, and returned in their original packaging with all tags intact. Returns are accepted only for items that are defective, incorrectly sent, or significantly differ from their product description. We do not accept returns based on a change of mind.

Cash or card refunds are not provided. All approved returns are resolved through the issuance of store credit, which is valid for future purchases on noriemahra.com. Store credit will be applied to your account within 5 to 7 business days of us receiving and inspecting the returned item.

To initiate a return, please email support@noriemahra.com within 7 days of delivery. Include your order number, the reason for return, and clear photographs of the item where applicable. Our team will review your request and respond within 2 business days with further instructions. Items returned without prior authorisation from our team will not be accepted.

All purchases made during sale events or with promotional discount codes are final sale and are not eligible for return or store credit, unless the item received is defective or incorrect.

Our clothing is available in sizes ranging from Newborn (0–3 months) through to 10 years. Each product listing includes a detailed size guide with measurements in centimetres to help you find the right fit. As children’s sizing can vary between garments and styles, we strongly recommend checking the size guide before ordering.

Size-related concerns are treated on a case-by-case basis. If you believe a garment does not match the measurements specified in its size guide, please contact us within 7 days of delivery. We encourage all customers to carefully review the size guide prior to purchase, as we are unable to accept returns solely on the basis of a sizing misjudgement where the item matches its stated measurements.

We make every effort to accurately represent our products through high-quality photography. However, please note that slight variations in colour may occur due to differences in screen display settings and lighting conditions. Such variations do not constitute a defect and are not grounds for return.

Yes. All prices displayed on noriemahra.com are in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise. Nori e Mahra reserves the right to update pricing at any time without prior notice, but any change will not affect orders that have already been confirmed and paid for.

You can reach our customer support team by email at support@noriemahra.com. We aim to respond to all enquiries within 1 to 2 business days. For faster assistance, you may also reach us through our WhatsApp Business number listed on our Contact Us page, during operational hours.

Our customer support team is available Monday to Saturday. Enquiries received outside of these hours will be addressed on the following business day. Our operational hours are listed in full on our Contact Us page.

Yes. You can also visit us in person at Nasir Baby Shop. Our complete address and directions are available on our Contact Us page.

If you have received an incorrect, damaged, or defective item, please contact us at support@noriemahra.com within 48 hours of delivery. Include your order number and photographs of the item and its packaging. Complaints raised after this period may not be eligible for resolution under our returns or exchange policy.