Refund and Returns Policy

Nori e Mahra Effective Date: July 16, 2026

This Refund and Returns Policy (“Policy”) forms part of the Terms and Conditions governing the use of the website noriemahra.com (“the Website”) and the purchase of products from Nori e Mahra (“we,” “us,” “our”). By placing an order through the Website, you (“the Customer”) agree to be bound by the terms set out herein.

1. Definitions

For the purposes of this Policy:

“Return” means the act of sending a purchased product back to us for the purpose of obtaining store credit or an exchange.
“Delivery Date” means the date on which the product is confirmed as delivered to the shipping address provided by the Customer.
“Store Credit” means a credit balance issued to the Customer’s account or email, redeemable exclusively toward future purchases on the Website.

2. Return Eligibility Period

2.1. The Customer may request a Return within seven (7) calendar days of the Delivery Date.

2.2. Any request submitted after the expiry of this seven (7) day period shall not be entertained, and the Customer shall have no further recourse under this Policy.

2.3. Time is of the essence with respect to the period stipulated in this Section.

3. Conditions for Return

3.1. To qualify for a Return, the product must satisfy all of the following conditions:

(a) The product is unused, unworn, and unwashed;

(b) The product is in its original condition, with all original tags, labels, and packaging intact, insofar as reasonably possible;

3.2. The following categories of products are excluded from this Policy and are non-returnable, except where the product is defective, damaged, or incorrect as provided in Section 6:

(a) Innerwear and similar items of a personal or hygienic nature;

(b) Products expressly marked as “Final Sale” at the time of purchase.

3.3. We reserve the right, at our sole discretion, to refuse a Return where the returned product fails to meet the conditions set out in this Section.

4. Return Procedure

4.1. To initiate a Return, the Customer must submit a written request to support@noriemahra.com, providing:

(a) the order number;

(b) the product(s) to be returned; and

4.2. Upon review of the request, we will provide the Customer with instructions for returning the product.

4.3. The Customer shall dispatch the product within a reasonable time following receipt of return instructions, using a shipping method that provides tracking. We shall not be liable for any product lost or damaged in transit to us.

4.4. Upon receipt, the returned product will be inspected to verify compliance with Section 3. The Customer will be notified in writing of the approval or rejection of the Return within a reasonable period.

5. Return Shipping Costs

5.1. Except as provided in Section 6, all costs associated with returning a product to us shall be borne solely by the Customer.

5.2. We do not offer reimbursement for return shipping costs incurred by the Customer, save in cases of defective, damaged, or incorrectly supplied products.

6. Defective, Damaged, or Incorrect Products

6.1. Where a product is received in a defective or damaged condition, or where the product delivered does not correspond to the product ordered, the Customer must notify us at support@noriemahra.com within seven (7) calendar days of the Delivery Date, accompanied by photographic evidence of the defect, damage, or discrepancy.

6.2. Upon verification, we will, at our discretion, arrange for a replacement or issue Store Credit in full, and any reasonable return shipping costs incurred by the Customer in such circumstances will be reimbursed.

7. Refunds

7.1. Approved Returns shall be remedied exclusively by way of Store Credit equivalent to the value of the returned product(s), redeemable on the Website. We do not, save as required by applicable law, issue refunds to the original payment method.

7.2. Store Credit will be issued to the Customer within a reasonable period following approval of the Return, and confirmation together with redemption instructions will be sent to the email address associated with the order.

7.3. Original shipping charges paid at the time of purchase, if any, are non-refundable and shall not be included in the value of any Store Credit issued.

8. Exchanges

8.1. In lieu of Store Credit, the Customer may request an exchange for an alternative size, color, or product of equivalent value, subject to availability. Exchange requests must be made at the time of initiating the Return under Section 4.

8.2. Where the desired exchange item exceeds the value of the returned product, the Customer shall be liable for the difference. Where it is of lesser value, the balance will be issued as Store Credit.

9. Limitation of Liability

To the maximum extent permitted by applicable law, our liability arising from any Return, exchange, or refund shall be limited to the value of the product(s) in question, and we shall not be liable for any indirect, incidental, or consequential loss.

10. Governing Law

This Policy shall be governed by, and construed in accordance with, the laws of Pakistan. Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts of Pakistan.

11. Amendments

We reserve the right to amend this Policy at any time. Amendments shall take effect immediately upon being posted to the Website, and the “Effective Date” above shall be updated accordingly. Continued use of the Website following such amendment constitutes acceptance of the revised Policy.

12. Contact

For all inquiries relating to this Policy, please contact:

Email: support@noriemahra.com Website: noriemahra.coms.